We use Hermes or Royal Mail to ship your order. Our carriers are delivering more packages than ever and they are operating with limited staff due to COVID-19.
We ask that you have patience with us during this challenging time. We are so appreciative that you have chosen to support our small business and we hope you love your order as much as we do!
Returns must be made within 14 days for either Kiwi store credit or exchange. At this time, we do not offer refunds unless the item is deemed to be faulty (malicious damage doesn't qualify as faulty) or damaged. Kiwi credit is valid for 6 months from the date of issue.